Published in: مجله علمی مطالعات روانشناسی، دوره: 3، شماره: 2
COI code: JR_AJPS-3-2_002
Paper Language: English
How to Download This Paper
For Downloading the Fulltext of CIVILICA papers please visit the orginal Persian Section of website.
Authors Investigation of the Relationship between the Level of Commitments among the Employees, Quality of Services and Client’s SatisfactionMasood Poorkiani - Kerman Branch, Islamic Azad University, Kerman, Iran
Hussein Arjmandi - Department of Governmental Management, Rafsanjan Branch, Islamic Azad University, Rafsanjan, Iran
Abstract:This research aims to investigate the relationship between the level of commitment among the employees, client’s satisfaction and the quality of services in executive organizations in Anbarabad County. Therefore 220 employees and 390 clients were selected from the executive organizations of Anbarabad through simple random sampling who answered Magnus Client Satisfaction Questionnaire, employee commitment questionnaire and service quality questionnaire. The results achieved through these questionnaires were analyzed by Pearson’s correlation coefficient test and it was indicated that there is a positive significant relationship between the level of organizational commitment among the employees and quality of services and satisfaction of the clients of executive organizations in Anbarabad (p<0.01). A positive significant relationship between the quality of services and client’s satisfaction was observed as well (p<0.01).
Keywords:Organizational Commitment, Client’s Satisfaction, Quality of Services, Executive Organizations
COI code: JR_AJPS-3-2_002
how to cite to this paper:If you want to refer to this article in your research, you can easily use the following in the resources and references section:
Poorkiani, Masood & Hussein Arjmandi, 2013, Investigation of the Relationship between the Level of Commitments among the Employees, Quality of Services and Client’s Satisfaction, Academic Journal of Psychological Studies 3 (2), https://www.civilica.com/Paper-JR_AJPS-JR_AJPS-3-2_002.htmlInside the text, wherever referred to or an achievement of this article is mentioned, after mentioning the article, inside the parental, the following specifications are written.
First Time: (Poorkiani, Masood & Hussein Arjmandi, 2013)
Second and more: (Poorkiani & Arjmandi, 2013)
For a complete overview of how to citation please review the following CIVILICA Guide (Citation)
The University/Research Center Information:
Type: Azad University
Paper No.: 6755
in University Ranking and Scientometrics the Iranian universities and research centers are evaluated based on scientific papers.
Research Info Management
Export Citation info of this paper to research management softwares
New Related Papers
- Prediction of life quality based on Behavioral Activator- Inhibitor Systems and adulthood hyperactivity in male drug abusers
- The structural model of customer’s psychological investment and rubbed satisfaction: mediating role of perceived risk
- Structural modeling of relationship between mindfulness and psychological well-being based on mediating role of cognitive emotion regulation strategies in women with breast cancer
- Structural pattern of the relationship between parent-child relation patterns and early maladaptive schemas with the mediating role of attachment styles
- Comparison of the effectiveness between treatment based on improving quality of life and acceptance and commitment therapy (ACT) on increasing happiness of female teachers
The Above articles are recently indexed in the related subjects
Iran Scientific Advertisment Netword
Share this paper
WHAT IS COI?
COI is a national code dedicated to all Iranian Conference and Journal Papers. the COI of each paper can be verified online.