COI code: IEMCON01_072
Paper Language: English
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Authors A KEY PERFORMANCE INDICATORS(KPI) FRAMEWORK FOR SUPPLY CHAIN NETWORK OF HAMBURGER FAST FOOD RESTAURANTS. (CASE STUDY: SKUDAI BURGER KING)Mohsen jami - Department of Industrial Engineering, PHD Student of Kharazmi University, Tehran, Iran
rasul esrafilian - Department of Industrial Engineering, PHD Student of Kharazmi University, Tehran, Iran
Keyvan zamani - Department of Industrial Engineering, Kharazmi University, Tehran, Iran
Abstract:Today supply chains as networks of business need to be managed appropriately and optimized globally because of its complexity. The objective of the current study is to find a Key Performance Indicators (KPI) framework for supply chain (SC) logistic network of hamburger fast food restaurants. Burger King restaurant of the Skudai at Johor Bahru city of Malaysia has been selected as case study. The study applied questionnaire method which was distributed between 300 customers in different working time shifts. According to the results, the indicator of; Delivery cost and good sold ratio meaning the cost of produced goods and the percentage of total sales at the strategic KPIs and the indicator of approved sample products between operational KPIs, meaning the percentage of approved product sample are more important than the other KPIs as they have higher weights.
Keywords:Supply Chain logistic network, Key Performance Indicators, Quality Function Deployment, Technical requirement
COI code: IEMCON01_072
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jami, Mohsen; rasul esrafilian & Keyvan zamani, 2019, A KEY PERFORMANCE INDICATORS(KPI) FRAMEWORK FOR SUPPLY CHAIN NETWORK OF HAMBURGER FAST FOOD RESTAURANTS. (CASE STUDY: SKUDAI BURGER KING), International Conference on Solutions and Challenges in Industrial Management and Engineering, تهران, شركت همايش آروين البرز, https://www.civilica.com/Paper-IEMCON01-IEMCON01_072.htmlInside the text, wherever referred to or an achievement of this article is mentioned, after mentioning the article, inside the parental, the following specifications are written.
First Time: (jami, Mohsen; rasul esrafilian & Keyvan zamani, 2019)
Second and more: (jami; esrafilian & zamani, 2019)
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The University/Research Center Information:
Type: state university
Paper No.: 9273
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