An Assessment of the Effect of e-service quality management on the organizational performance

nowadays creating a superior experience for the customer, through the delivery of on-line services with best quality, maybe one important way in which on-line retailers can improve their chances of developing a successful on-line business. This study aim to assess the Effect of e-service quality management on the organizational performance learning in Isfahan regional electricity corporate. Questionnaires were designed to measure variables. The samples were selected randomly. Also, SPSS and AMOS software were used to analyze data and test hypotheses. Studies show that e-service quality management on the organizational performance in Isfahan regional electricity corporate

Keywords:

quality , e-service quality , e-service quality management , organizational performance