Determine priority actions and assess supply chain performance metrics using Lean Thinking (Case Study : Abadan Oil Refining Company)

In the competitive market, firms and productive addition to the organization and internal resources, to manage and monitor resources and related elements outside the organization needs to have. This process is known as supply chain. Also, due to the changes that occurred today in administration and production systems, tools and techniques developed and applied their frequency. Lean thinking is considered one of the most important, refers to the organization cancomplete the process without wasting resources or spend fewer resources, more production, is achieved. The aim of this study was to determine the measures and criteria of evaluation of supply chain performance using lean thinking in Abadan Oil Refining Company. A sample of403 people from the refinery managers and staff selection and performance evaluation based on the Balanced Scorecard questionnaire developed to assess supply chain performance based on lean thinking were distributed among them. Verification of the data by SPSS and LISRELstructural equations were tested. The results showed that the financial perspective, the perspective of coordination and customer satisfaction has a positive and significant impact on supply chain performance from the perspective of coordination between the greatest impact on improving supply chain performance.

Keywords:

Supply Chain Management , Balanced Scorecard , the financial perspective view of coordination , customer satisfaction