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How Do Organizational Culture and Values Affect the Balanced Scorecard Perspectives

Credit to Download: 1 | Page Numbers 15 | Abstract Views: 150
Year: 2016
COI code: NCFHD02_022
Paper Language: English

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Authors How Do Organizational Culture and Values Affect the Balanced Scorecard Perspectives

  Malihe Anari - Iran University of Industries and Mines and University of Applied Science and Technology,Tehran, Iran.
Seyyed Mahdi Alvani - Department of Management, Islamic Azad University , Ghazvin , Iran.


Organizations can leverage organizational culture and values to motivate their employees as well as their customers, and subsequently improve their efficiency. In this study, we investigatethe relationship between Culture and Values and the four BSC perspectives. For this purpose, we review the literature and interview experts to prepare a complete list of operational indicators for the four BSC perspectives, as well as the culture and values . Data gathering is donethrough surveying 110 experts from 10 aviation companies in Iran. Then, we use Linear Regression Analysis to discover the relationship between Culture and Values , as theindependent variable and the BSC perspectives including financial , customer , internal business process and learning & growth as the dependent variables. The results show that the level of Culture and Values can significantly affect the internal business process , customer and learning and growth .


Organizational Culture, Values, Balanced Scorecard, Airlines, Regression Analysis

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COI code: NCFHD02_022

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Anari, Malihe & Seyyed Mahdi Alvani, 2016, How Do Organizational Culture and Values Affect the Balanced Scorecard Perspectives , 2nd National Conference on Futures Studies, Humanities and Development, مالزی, مرکز توسعه آموزشهای نوین ایران (متانا), the text, wherever referred to or an achievement of this article is mentioned, after mentioning the article, inside the parental, the following specifications are written.
First Time: (Anari, Malihe & Seyyed Mahdi Alvani, 2016)
Second and more: (Anari & Alvani, 2016)
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The University/Research Center Information:
Type: state university
Paper No.: 414
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