Emotional intelligence and organizational performance

For achievement the role of emotional intelligence in improving the performance, with the aim of promoting the efficiency level of human and organizational resources, this research is following to answer this question that, whether the emotional intelligence is effective in promoting the improvement of staffs' performance (managers and assistants) in Tejarat Bank branches in Ardabil or not? This research is descriptive – correlated andthe date collection method was measure – based, the subjects of study were the managers and assistants of Tejarat Bank in Ardabil about 80 people, where based on the Morgan's table 66 persons were selected by proportional methods randomly. The instruments for date collection was researcher-made questioner , which the face – validityand content – validity, studied and confirmed by specialists, the reliability level based on the Cronbach Alpha coefficient estimated %90. Date analysis by using the spss software and descriptive statistics and person correlation coefficient and regression has performed. The results show that there is direct and meaningful correlation between self-knowledge, self0management, relation-management and social-knowledge of managers and assistants with the improvement of organizational performance.

Keywords:

Emotional intelligence , self-knowledge , relation-management , social-knowledge , organizational performance