Discovering the Organizational Values of Blockchain Adoption in Enterprises: A Case Study of European Companies

This study intends to extend the literature on IT business value by unveiling the organizational values and hindrances of blockchain adoption in enterprises. The study incorporated a qualitative method by conducting a three-round Delphi study. In total, 65 experts from Europe, Asia and the Middle East participated in our study. The Delphi study ended up in a list of 25 organizational values. The values were classified into four main categories of business, strategy, operation and knowledge management.The study shows that the most important organizational values of blockchain are related to the business operations as it will increase transparency, traceability and trustworthiness of business processes. The least important organizational values of blockchain are related to the business strategy domain, which are flexible business models, flexibility of compliance to regulations, and certain ROI. Theoretically, this study will extend the literature on blockchain business value, and practically it can provide insights for managers regarding mechanisms to maximize value from blockchain. We recommended some future studies as well.

Keywords:

Blockchain , business value , Delphi study