sahar Kianian - rajaee teacher training university
saeed Farzi - Khajeh Nasir toosi university of technology

Given the financial crises in the world, one of the most important issues of banking industry is the assessment of customers' credit to distinguish bad credit customers from good credit customers. The problem of customer credit risk assessment is a binary classification problem, which suffers from the lack of data and sophisticated features as main challenges. In this paper, an adaptive neuro-fuzzy inference system is exploited to tackle the customer credit risk assessment problem regarding the mentioned challenges. First of all, a SOMTE-based algorithm is introduced to overcome the data imbalancing problem. Then, several efficient features are identified using a MEMETIC meta-heuristic algorithm, and finally an adaptive neuro-fuzzy system is exploited for distinguishing bad credit customers from good ones. To evaluate and compare the performance of the proposed system, the standard German credit data dataset and the well-known classification algorithms are utilized. The results indicate the superiority of the proposed system compared to some well-known algorithms in terms of precision, accuracy, and Type II errors.

Banking, Customer credit risk, Risk Assessment, Fuzzy system