mojtaba khodadost - Islamic Azad University e-learning
puran raeissi - Department of Health Care Management, School of Management and Medical Information, Iran University of Medical Sciences
amirashkan nasiripor - Islamic Azad University e-learning
Mohammad Javad Akbarian - Bam University of Medical Sciences, School of Public Health

Background: Red Crescent Society and Emergencies in the country are facing serious problems in providing services for road accidents. The main goal of the present study was to analyze the quality of relief services of Red Crescent Society and Emergency 115 bases in Kerman province from the viewpoint of their managers. Method: In this descriptive survey, 44 senior managers of Red Crescent Society and Emergency 115 bases were selected using a convenience sampling approach to be investigated. The data were collected via a self-report questionnaire and checklists. The questionnaire validity was established through experts’ opinion, and Cronbachchr('39')s alpha coefficient was estimated to be (0/76) for the questionnaire. The checklists were completed by direct observation from both Red Crescent Society and Emergencies bases and the questionnaire were distributed among the subjects by the researcher. The data were analyzed using descriptive statistical indices and SPSS-18. Findings: The findings indicated that about 95% of managers under rated the ability of relief personnel in Red Crescent Society to respond to the medical emergency cares during road accidents. About 54.5% agreed with the assignment of road accidents relief to another organization, about 84% of managers believed that the nature of the bases should change from volunteering services through community contribution to actual emergency services, and employing relief personnel with the opportunity to upgrade their professional knowledge, and skills through the time. About 63% of the managers from both organizations believed that public education is effective for preventing most road accidents. Conclusion: The relief personnel in Red Crescent Society bases are not specialized in the field of pre-hospital measures. Moreover, Red Crescent Society ambulances do not have enough medical equipment and Emergency 115 has no rescue equipment. Therefore, it is recommended to change the nature of the bases from volunteering to emergency services and employing relief personnel with the opportunity to upgrade their professional knowledge, and skills through the time as improvement strategies.   

road accidents, Red Crescent Society, Emergency, relief personnel, تصادفات جاده‌ای, هلال‌احمر, اورژانس, نیروهای امدادی