Kai Yang - Professor Department of Industrial and Manufacturing Department Wayne State University Detroit, MI ۴۸۳۲۲, USA

The essence of Six Sigma can be summarized in two sentences, (1) Do the right things;and (2) Do things right. ‘Do the right things’ means creating superb designs for the product or service. ‘Do things right’ means creating and maintaining highly consistent performances for both products/services, as well as the process. Six Sigma is not only the strategy for variation and cost reduction, but should also be a strategy for creating value for customers and businesses. In this paper, we will illustrate that many tools, such as value engineering, TRIZ, and process management, can be integrated into Design for Six Sigma practice to create high value products and services

Design for Six Sigma, Value, Customer Value