Chatbots in Knowledge Transfer in Digital Organizations

Aim: The main purpose of the present work is to review the nature and characteristics of Chatbots asthey evolve into electronic methods, their possible impact on the transfer of required knowledge among theindividuals of an organization or the work teams involved in a project.Results: Chatbots used for transferring the knowledge required by an organization can integrate multiplerecord systems and retrieve information from a variety of sources to provide the information and knowledgeneeded by the workforce. New employees entering an organization can ask the chatbot about anything likeleave policy, company policy, benefits, rewards and etc. One can also use the knowledge stored in theorganization's databases and the experiences of people in previous projects stored in the organization'sknowledge repository to retrieve information or use the organization's forgotten knowledge in future businessprocesses in the shortest time and the best method followed by the necessary guidelines and instructions.Conclusion: Nowadays there is no way to escape using chatbots and other information technology toolsfor knowledge management steps such as gathering, extracting, analyzing, transferring and sharing theknowledge. With the advancement of technology, knowledge management tools in acquisition, sharing,retrieval and storage must be updated and used. Otherwise, the knowledge produced in the old media orstorage tools will remain and will be gradually forgotten.

Keywords:

Chatbots , Knowledge Transfer , Digital Organizations , Knowledge Management