Somayyeh Mardomi - Department of Knowledge and Information sciences, Tehran North Branch, Islamic Azad University, Tehran, Iran.
Ashraf-AL Sadat Bozorgi - Department of Knowledge and Information sciences, Tehran North Branch, Islamic Azad University, Lavizan, Makran, Tehran, Iran.
Fereshteh Sepehr - Department of Knowledge and Information sciences, Tehran North Branch, Islamic Azad University, Lavizan, Makran, Tehran, Iran.

As identity of public libraries depends on quantity and quality aspects, main effort of these libraries should be concentrated on this problem. Using new methods in absorbing users could help to keep their identity. Studying heuristic library methods in providing library services and managing knowledge of customer are aims of this research. Library method and providing services in tele-library of sun-city is considered as case study. Its performance is analyzed as a successful experience in view of author of article to absorb customer. By a study on history of last researches inside and outside of Iran by library studies, a conceptual model was designed by author to increase efficiency to provide library services by using heuristic methods in librarianship. Result: according to this investigation, the method used in library during ۲۰۰۵-۲۰۰۹ that ۸۷۰۰ people in age range of ۸-۱۸ years became membership in region ۱۵, and ۳۶۰۰۰ books have been loaned. In order to promote the culture of reading book, an innovative method has been quite successful.

Public libraries, The User (customer), Sun City Library, Customer Knowledge Management