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Title

Survey on waiting time and visit time in plan of health sector evolution in Iran: A case study in Tabriz

Year: 1395
COI: JR_INJER-3-3_006
Language: EnglishView: 53
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Authors

Edris Hasanpoor - Iranian Center of Excellence in Health Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran
Ali Janati - Iranian Center of Excellence in Health Management, School of Management and Medical Informatics, Tabriz University of Medical Sciences, Tabriz, Iran
Elaheh HaghGoshayie - Research Center for Health Services Management, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
Farzaneh Aslani - Research Center for Modeling in Health, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran
Morteza Arab Zozani - Research Center for Modeling in Health, Institute for Futures Studies in Health, Kerman University of Medical Sciences, Kerman, Iran

Abstract:

Background and aims: Visit quality is a crucial component of patient-physician interaction that its inadequacy can negatively influence the diagnosis and treatment efficiency. The waiting time and visit length are important determinants of quality in the outpatient care setting. Thus, the aim of this study was to determine waiting time and visit length and to compare them before Implementation of health sector evolution in Iran. Methods: A cross-sectional study was conducted during autumn ۲۰۱۴. A sample of ۵۴۰ patients who referred to the outpatient clinics of Sheikh Al Raeis of Tabriz Province (North West of Iran) were randomly selected and surveyed. Data were collected by the collection tools and analyzed using descriptive statistical methods. Results: The average visit time and standard deviation were ۸.۵۲ min and ۳.۱۴ respectively, which is significantly lower than the minimum average of ۱۵ min approved by the Iranian Ministry of Health and Medical Educations (MOHME). Average of waiting time was ۱۰۱.۵۷ min for patients. The result showed that visit time was shorter than standard (۷.۵ min per patient) of health sector evolution in specialties of general Surgery, ophthalmologist, ENT, orthopedics and pediatrics. Also, the variables such as: number of visits, age of physicians, experience of physicians, men physicians, working shift of afternoon influenced on visit time significantly. Conclusions: The starting points of health care delivery to patients are consultations. This study showed that visit time is short and waiting time is very long. But, it seems that implementation of health sector evolution and plan of visit quality improvement led to increased visit time.

Keywords:

Waiting time , Visit time , Health sector evolution , Physician - patient interaction

Paper COI Code

This Paper COI Code is JR_INJER-3-3_006. Also You can use the following address to link to this article. This link is permanent and is used as an article registration confirmation in the Civilica reference:

https://civilica.com/doc/1228277/

How to Cite to This Paper:

If you want to refer to this Paper in your research work, you can simply use the following phrase in the resources section:
Hasanpoor, Edris and Janati, Ali and HaghGoshayie, Elaheh and Aslani, Farzaneh and Arab Zozani, Morteza,1395,Survey on waiting time and visit time in plan of health sector evolution in Iran: A case study in Tabriz,https://civilica.com/doc/1228277

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