S.R. Mousavi - Department of Healthcare Services Management, Faculty of Management, Islamic Azad University Electronic Campus (IAUEC), Tehran, Iran
M. Rezai-Rad - Department of Healthcare Service Administration, South Tehran Branch, Islamic Azad University, Tehran, Iran

Aims: Improving the quality of patientschr('۳۹') safety is one of the hospitalschr('۳۹') priorities and the WHO has prioritized it as one of the basic health concerns. The purpose of the present study was to investigate the impact of the "SPEAK UP" program on strengthening patientschr('۳۹') participation and safety referred to Babolsar hospitals. Materials & Methods: This quasi-experimental interventional study was performed from June to December ۲۰۱۷. The selected patients referred to the clinic of Shafa Hospital were divided into two groups: control and experimental (۵۰ participants in each). A pre-test was given to both samples, and then training was held for the intervention group through the educational brochure. A researcher-made questionnaire was used for collecting the data based on the "SPEAK UP brochure" (α=۰.۹۲۵). Wilcoxon and Mann-Whitney tests were used for testing the research hypotheses through SPSS ۲۰. Findings: The mean scores of participation, safety, learning, and asking skills in the post-test of the experimental group were higher than that of their pre-test scores. Implementation of the SPEAK UP program had a significant impact on participation, safety skills, learning skills, and the asking skills of the patients who referred to the hospital. Conclusion: Promoting the implementation of the "SPEAK UP" program through using ۷ educational rules has a significant impact on the free expression of opinions, enhancing the patientschr('۳۹') participation level, and improving the safety of patients who referred to hospitals and others health centers.

SPEAK UPTM Program, Patient Safety, Patient Participation, Self Care, Patient's Rights, Babolsar