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Title

Determining the Relationship between Organizational Service Orientation, Job Satisfaction and Organizational Citizenship Behavior (Study: Iran’s Gas- ompany)

Year: 1400
COI: IMEACONF02_071
Language: EnglishView: 47
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Authors

Habibollah Javanmard - Associate Professor, Arak Branch, Islamic Azad University, Iran
Yasra Abbasi - MSc. Student in Industrial management, Arak Branch, Islamic Azad University, Iran

Abstract:

Service orientation is a key factors for organizations survival incapricious environment. This paper investigate role of serviceorientation on job satisfaction and organizational citizenship behaviorin Iran’s gas-company. Communication service leadership, servicesystem performance, human resources training and cross- performanceof services are considered as service orientation attributes and theirimpact on job satisfaction and OCB has examined. The sample wasmanagers and staffs working in Gas Company, and Data were collectedthrough questionnaires. The model is tested by structural equationmodeling. The most important finding revealed of the study is thatmodel has positive fit indexes. It was also found that communicationservice leadership and service system performance have no effect onorganizational citizenship behavior, however other hypothesizes haveconfirmed.

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Paper COI Code

This Paper COI Code is IMEACONF02_071. Also You can use the following address to link to this article. This link is permanent and is used as an article registration confirmation in the Civilica reference:

https://civilica.com/doc/1266095/

How to Cite to This Paper:

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Javanmard, Habibollah and Abbasi, Yasra,1400,Determining the Relationship between Organizational Service Orientation, Job Satisfaction and Organizational Citizenship Behavior (Study: Iran’s Gas- ompany),Second Conference on Industrial Engineering, Management, Economics and Accounting,https://civilica.com/doc/1266095

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Scientometrics

The specifications of the publisher center of this Paper are as follows:
Type of center: Azad University
Paper count: 6,919
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