A symbol-based fuzzy decision-making approach to evaluate the user satisfaction on services in academic digital libraries
Publish place: Iranian Journal of Fuzzy Systems، Vol: 16، Issue: 2
Publish Year: 1398
نوع سند: مقاله ژورنالی
زبان: English
View: 221
This Paper With 14 Page And PDF Format Ready To Download
- Certificate
- من نویسنده این مقاله هستم
استخراج به نرم افزارهای پژوهشی:
شناسه ملی سند علمی:
JR_IJFS-16-2_007
تاریخ نمایه سازی: 17 آبان 1400
Abstract:
Academic libraries play a significant role in providing core services that include research, teaching and learning. Usersatisfaction is an important indicator for evaluating the performance of library service. This paper develops a methodfor measuring the user satisfaction in a group decision-making environment. First, the performance of service isevaluated by using questionnaire survey. The scores are recorded by using some simple symbols. Second, the symbolinformation along with nonresponse items in questionnaires are fused into an intuitionistic fuzzy information. Third, anexperimental analysis is provided to illustrate the validity and effectiveness of introduced method in this paper. Finally,the theoretical and practical implications of current model are discussed, the important limitations are recognized, andsome main advantages and future research directions of current method are shown in conclusions.
Keywords:
Authors
Chuan Yue
College of Mathematics and Computer Science, Guangdong Ocean University
مراجع و منابع این Paper:
لیست زیر مراجع و منابع استفاده شده در این Paper را نمایش می دهد. این مراجع به صورت کاملا ماشینی و بر اساس هوش مصنوعی استخراج شده اند و لذا ممکن است دارای اشکالاتی باشند که به مرور زمان دقت استخراج این محتوا افزایش می یابد. مراجعی که مقالات مربوط به آنها در سیویلیکا نمایه شده و پیدا شده اند، به خود Paper لینک شده اند :