Assessment of European Foundation for Quality Management of Organizational Excellence Model Function of Yasuj Shahid Beheshti Hospital

Background: Organizations have to apply modern management systems in order to move toward their excellent function. The EFQM (European Foundation for Quality Management) organizational excellence model, established in Europe, is one of the outstanding methods during the last two decades in the field of management. Using the EFQM model creates positive leaders, satisfied customers and good change management. The purpose of this study is to assess Yasuj Shahid Beheshti Hospital function based on EFQM model. Methods: this Cross-sectional-descriptive study conducted in ۲۰۲۰ in a health care center under supervision of the University of Medical Science of Kohkiloyeh Boyer Ahmad. The study population was selected from members of quality improvement committee in the studied hospitals. The statistical population was ۲۰۰ people and ۱۲۷ people were selected by Morgan table. The data gathering tools were assessment excellence model questionnaire. Results: results revealed that the maximum score obtained both totally and for the empowering factors was processes (۵۰.۵۲) and the minimum obtained for empowering items was ۲۱.۱۴ for the population results. Other factors values were obtained ۳۵.۰۸, ۲۷.۱۷, ۳۰.۶۹, ۴۰.۵۳, ۷۵.۶۴, ۲۲.۴۸ and ۶۴.۴۵ for leadership, policies and strategies, human resource, partnership and resources, customer's results, staff results and key hospital results, respectively. Conclusion :According to the results of the present study it seems that the organizational excellence model can be utilized as a comprehensive for assessing the healthcare centers.

Keywords:

EFQM , health care quality assessment , Hospital , Administration , quality improvement