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A model for organization performance management applying MCDM and BSC: a case study

عنوان مقاله: A model for organization performance management applying MCDM and BSC: a case study
شناسه ملی مقاله: JR_APRIE-6-1_005
منتشر شده در در سال 1398
مشخصات نویسندگان مقاله:

Iman Ajripour - University of Miskolc, Institute of Management Science, H-۳۵۱۵ Miskolc-Egyetemvaros, Hungary.
Milad Asadpour - Young Researchers and Elite Club, Najafabad Branch, Islamic Azad University, Najafabad, Iran.
Leila Tabatabaie - Department of Industrial Engineering, Najafabad Branch, Islamic Azad University, Najafabad, Iran.

خلاصه مقاله:
The organization Performance management is an important component that directly affects the total performance of the organization and the competitive environment. Hence, manager(s) performance is one of the most important functional parts of an organization. Senior manager(s) decisions are one of the most important factors affecting the organization performance management. In this paper, organization performance management is evaluated using criteria derived from Balanced Scorecard. The purpose of this paper is to prioritize alternatives related to manager(s) performance in an organization using multi-criteria decision-making, i.e. PROMETHEE, ELECTRE, and TOPSIS and provide a model for it. Mean Maximum-Minimum Square Ranks method is proposed to combining the results obtained from applying multi-criteria decision-making methods. Also, roadmaps are presented for alternatives with higher priority for the organization. The proposed model provides the possibility of solving issues related to the organizational performance by analyzing various alternatives and criteria for organization manager(s). To evaluate the efficiency of the proposed approach, the model is implemented in a petrochemical company, which its final products are used to make fibers.

کلمات کلیدی:
Organization Performance Management, PROMETHEE, TOPSIS, Electre, Balanced Scorecard, ROUC model, Prioritization

صفحه اختصاصی مقاله و دریافت فایل کامل: https://civilica.com/doc/1355792/