CIVILICA We Respect the Science
(ناشر تخصصی کنفرانسهای کشور / شماره مجوز انتشارات از وزارت فرهنگ و ارشاد اسلامی: ۸۹۷۱)

Social Media Marketing to Enhance Customer Equity on Fashion Apparel Brand among University Students

عنوان مقاله: Social Media Marketing to Enhance Customer Equity on Fashion Apparel Brand among University Students
شناسه ملی مقاله: JR_JITM-13-2_004
منتشر شده در در سال 1400
مشخصات نویسندگان مقاله:

Che Nawi - Associate Prof., Faculty Entrepreneurship and Business, Universiti Malaysia Kelantan, ۱۶۱۰۰ Kota Bharu, Kelantan, Malaysia.
Abd Ghani - Associate Prof., Faculty Entrepreneurship and Business, Universiti Malaysia Kelantan, ۱۶۱۰۰ Kota Bharu, Kelantan, Malaysia.
Abdullah - Associate Prof., Faculty Entrepreneurship and Business, Universiti Malaysia Kelantan, ۱۶۱۰۰ Kota Bharu, Kelantan, Malaysia.
Alareeni - Assistant Prof., Department of Accounting, Business Administration Program, Middle East Technical University, Northern Cyprus Campus, Kalkanli, Mersin, Turkey.
Deraman - Lecturer, Faculty Entrepreneurship and Business, Universiti Malaysia Kelantan, ۱۶۱۰۰ Kota Bharu, Kelantan, Malaysia.
Muhamad Hasan - Senior Lecturer, Faculty Entrepreneurship and Business, Universiti Malaysia Kelantan, ۱۶۱۰۰ Kota Bharu, Kelantan, Malaysia.
Gbene Zaato - PhD Candidate, Faculty Entrepreneurship and Business, Universiti Malaysia Kelantan, ۱۶۱۰۰ Kota Bharu, Kelantan, Malaysia.

خلاصه مقاله:
The motivation of this paper is to examine empirically the effect of social media marketing on value equity, relationship equity and brand equity on fashion apparel brand among Universiti Malaysia Kelantan (UMK) students who have high attributes of internet savvy’s and take delight in undertaking social media marketing. This study is backed by the use and gratification theory that creates desire for amusement and enhancement of information while people use social media marketing.  Data was collected by means of Google Form online survey from a total of ۳۶۱ respondents. The simple random sampling approach was utilized to collect data from the respondents and data analyzed using the SPSS. The findings indicated that social media marketing activities, which are entertainment, interaction, trendiness, and customization had a positive effect on customers’ equity among students. The results confirm that social media marketing is one of the key success factors in enhancing customer equity. Further, the results showed that interaction is the first concern among the respondents. In other words, the communication between the apparel fashion brands industry with customers is important and helps to create relationships so that customers can get more information about them.

کلمات کلیدی:
Social Media Marketing, Entertainment, interaction, Customization, Customer equity

صفحه اختصاصی مقاله و دریافت فایل کامل: https://civilica.com/doc/1399568/