محمد فتحیان
مهدی مهریار
محمدرضا غلامیان

Abstract: Performance evaluation models of information and communication technology (ICT) sectors have been already considered with many perspectives of ICT management. Since ICT has two distinct aspects of usefulness and harmfulness for the environment, therefore, this research with regard to the new dimension named environment, is going to present a new performance evaluation model with the approach of environment. To achieve such a model, the integration of criteria of the I.R.Iran ICT National Quality Award (ICTINQA), Green IT Balanced Scorecard, Iranian green management model, standards of the International Telecommunication Union (ITU) and other models are used. Afterwards, the most comprehensive suggested criteria are presented with redefinition under the title of fundamental concepts of green communications framework. For this purpose, by using the method of exploratory and confirmatory factor analysis, the final factors were determined and weighted using hierarchical analysis technique.

ICT Performance Evaluation, Green Communications, environment, Information and communication technology