Efficiency of information technology capabilities on organizational performance through the mediating role of knowledge management

With the rapid growth of the world towards digitalization and increasing customer demands and competition, the business environment is changing rapidly, which forces companies to continuously improve their performance. Two factors that improve the performance of organizations are information technology capabilities and knowledge management, which ensure that organizations can use a mass of information and knowledge involved to benefit from a competitive advantage. As a result, this study examined the relationship between information technology capabilities and organizational performance through the mediating role of knowledge management among employees of SEM companies. The findings of this study show that there is no positive and significant relationship between information technology capabilities and organizational performance, but there is a significant positive relationship between knowledge management and organizational performance. Furthermore, the outcomes of information technology capabilities are related to organizational performance through the mediating role of knowledge management. Organizations can improve knowledge acquisition by encouraging employees to use information technology capabilities.

Keywords:

information technology capability , organizational performance , knowledge management.