Iman Abdolahkhani - Department of Industrial Engineering, Masjed-Soleiman Branch, Islamic Azad University, Masjed- Soleiman, Iran
Shahab Gozinzadeh - Department of Political Science and International Relations, Shahreza Branch, Islamic Azad University, Shahreza, Iran
Davoud Ghandalipour - Department of Industrial Engineering, Masjed-Soleiman Branch, Islamic Azad University, Masjed- Soleiman, Iran
Golara Chaharmahali - Department of Industrial Engineering, Masjed-Soleiman Branch, Islamic Azad University, Masjed- Soleiman, Iran
Mitra Mohebbi - Department of Law, Masjed-Soleiman Branch, Payame Noor University, Masjed-Soleiman, Iran

Performance improvement requires measurement. So, a suitable framework should be proposed to measure the organization's status in terms of knowledge management (KM). KM must be measured to successfully implement other KM processes. Accordingly, this study provided an algorithm to evaluate the KM performance of Iranian companies. The steps of the proposed algorithm were identifying KM key success factors, determining the degree of importance of the key success factors mentioned in various references, modeling a balanced scorecard (BSC), developing a qualitative framework for evaluating KM performance, and quantitatively evaluating KM performance through the integrated approach of DEMATEL-AHP and VIKOR. ۴۶ key factors were identified by implementing the algorithm. After categorizing the factors under different perspectives of the BSC, factors with a lower degree of importance under each category were removed. The BSC was then modeled according to the results. Finally, the KMperformance of different units of the studied company was quantitatively evaluated. The results showed that the quality control unit has the best KM performance among different units. The project control, inventory control, construction engineering, and cooler shop units were ranked next, respectively. Practical recommendations were then made.

evaluation, knowledge management (KM), DEMATEL, AHP, VIKOR.