A conceptual model of performance management using balanced scored card models and European foundation for quality management
عنوان مقاله: A conceptual model of performance management using balanced scored card models and European foundation for quality management
شناسه ملی مقاله: JR_JSDI-8-1_032
منتشر شده در در سال 1401
شناسه ملی مقاله: JR_JSDI-8-1_032
منتشر شده در در سال 1401
مشخصات نویسندگان مقاله:
Seyed Ali Alavinasab - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Saeed Sayadi - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Masoud Pourkiani - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Sanjar Salajegheh - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
خلاصه مقاله:
Seyed Ali Alavinasab - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Saeed Sayadi - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Masoud Pourkiani - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Sanjar Salajegheh - Department of Management, Kerman Branch, Islamic Azad University, Kerman, Iran
Background: This study is aimed to present a conceptual model of performance management using Balanced Scored Card models and European Foundation for Quality Management
Methods: The method of present study was descriptive-survey. Its statistical population included all ۱۸۰۰ employees of Gol Gohar Mining and Industrial Company (n=۹۰۴). The research sample size was estimated at ۲۷۰ people based on Cochran's formula. They were selected by random sampling method. Data were collected through review of literature, research background and researcher-made Balanced Scored Card (BSC) and European Foundation for Quality Management (EFQM) questionnaires. To determine the strategic goals of Gol Gohar Mining and Industrial Company, BSC and EFQM models were used for quality function deployment (QFD). Quantitative goals of each measure, program, actions and cause and effect relationships were identified to determine the strategy map of Gol Gohar Industrial and Mining Company. confirmatory factor analysis, Cronbach's alpha and QFD matrix were used to analyze the data. SPSS-۲۱ software, MINITAB-۱۷, and LISREL- ۸.۸ software was used.
Results: Stakeholder goals, internal process, learning, financial resources and issues related to leadership, policy, growth and learning of human capital, partnerships and resources, internal processes, customers, human resources, Society and practice are important in the development model.
Conclusion: These finding can be used to present a conceptual model of performance management using BSC and EFQM models in Gol Gohar Mining and Industrial Company given the importance of mentioned company in the Iran’s capital market and meeting the needs of society.
کلمات کلیدی: BSC; EFQM; Gol Gohar Industrial Company; Total Quality Management
صفحه اختصاصی مقاله و دریافت فایل کامل: https://civilica.com/doc/1700884/