Parisa Lavaei - PhD Student in Public Administration, Human Resource Management, Faculty of Humanities, Firuzkuh Branch, Islamic Azad University, Firuzkuh, Iran
Majid Jahangir Fard - Assistant Professor, Department of Public Administration, Faculty of Humanities, Firuzkuh Branch, Islamic Azad University, Firuzkuh, Iran
Farshad Haj Alian - Assistant Professor, Department of Public Administration, Faculty of Humanities, Firuzkuh Branch, Islamic Azad University, Firuzkuh, Iran

INTRODUCTION: The excellence of human resources has been one of the basic goals of organizations in recent years, and efforts have been made to create appropriate competitive advantages for the organization. In this research, the excellence of human resources in non-governmental organizations was investigated in the Volunteers Organization of the Red Crescent Society. METHODS: This cross-sectional descriptive research was carried out using a quantitative approach. The statistical population in this research consisted of the employees and volunteers of the Volunteers Organization, among whom ۴۲۹ individuals were selected using a simple random sampling method. The required data were collected through a researcher-made questionnaire. In order to investigate the research hypotheses, Spearman's correlation and regression tests were used in SPSS-۲۱ software. FINDINGS: According to the opinions of the employees and volunteers of the Volunteers Organization, there was a significant relationship between the excellence of human resources and volunteers activities in service organizations with a volunteer approach. This means that in this organization, improving the conditions of excellence of human resources would increase the willingness to volunteer behaviors in the organization. CONCLUSION: The results showed that various organizations could have effective activities with targeted planning in human resource excellence in the field of social responsibility and doing voluntary activities in the community in such a way that when these activities are planned and continuous, the responsibility of other NGOs or such organizations is reduced.

Excellence of human resources, Non-governmental organizations, Volunteering, Voluntary performance