zahra salehi
jamileh mokhtari nouri
seyyed mohamad khademolhoseyni
abbas ebadi

Aims : patient’s satisfaction has been attended as an important criterion for studying performed cares in recent decade. Achieving such aims should be based on using a valid tool and aboriginal culture. So this study had been done with the aim of designing and measuring validity and reliability of the tools for measuring parents’ satisfaction that have a hospitalized infant in Neonatal Intensive Care Unit (NICU) about hospital services. Methods : in this methodological study, firstly initial tools have been designed with ۶۰ items according to literature review. Then content and face validity had been provided through quantitative and qualitative study (CVI and CVR) and construct validity had been done in this way that by doing exploratory factor analysis, ۳۰۰ parents with hospitalized patients had been chosen during cluster sampling from chosen state hospitals of Tehran in ۲۰۱۳. Reliability had been assessed through internal consistency. Results: final questionnaire had been approved with ۴۹ items in three areas of welfare services, nursing cares and medical cares. In the results of exploratory factor analysis, KMO sampling index was ۰.۹۴۵. Also Bartlett test of Sphericity with ۱۲۵۹۳.۸۲۲ in the level of ۰.۰۰۰۱ was significant. Reliability has been approved by α=۰.۹۶. Conclusions: considering that all validity and reliability indexes of the questionnaire are reported in an appropriate level, infants’ parents’ satisfaction questionnaire can be used as a valid and reliable questionnaire in measuring infants’ parents’ satisfaction, hospitalized in NICU.