Roohollah Farhadloo - Emergency Medical Center of Qom, Qom University of Medical Sciences, Qom, Iran.
Mohsen Chavoshi - Emergency Medical Center of Qom, Qom University of Medical Sciences, Qom, Iran.
Mostafa Vahedian - Clinical Research and Development Center, Qom University of Medical Sciences, Qom, Iran.
Mahsa Haji Mohammad Hoseini - Department of Emergency, Faculty of Paramedical, Qom University of Medical Sciences, Qom, Iran.
Hamid Torabian - Department of Pediatric Nursing, Faculty of Nursing and Midwifery, Qom University of Medical Science and Health Service, Qom, Iran.
Mohammad Parvaresh-Masoud - School of Nursing and Midwifery, Tehran University of Medical Sciences, Tehran, Iran.
Mohammad Reza Azadeh - School of Nursing and Midwifery, Qom University of Medical Science, Qom, Iran.

Background: Pre-hospital emergency is usually the first phase of treatment. The most serious emergency cases before any action in health care unit is to know what services are the cause of satisfaction or dissatisfaction of the patients with the overall emergency care. The aim of this study was to evaluate the satisfaction of recipients of pre-hospital emergency care in Qom City. Materials and Methods: In this descriptive study ۴۰۰ patients who transported to the hospitals by Qom EMS were selected by using simple random sampling. Data were collected by using of satisfaction questionnaire. The data gathered through telephone interviews. Data were collected by using a demographic questionnaire and a Consumer Emergency Care Satisfaction Scale (CECSS) and then analyzed by SPSS v. ۱۶ software using descriptive and Chi-square tests. Results: The results showed that the satisfaction rate from emergency ambulances and the efficiency of the emergency staff was moderate, and the satisfaction from technicians, the rate of acting professionally, performance of technicians, and the general opinion of patients were high. Also, the highest level of satisfaction (۷۰%) belonged to technicians and the least satisfaction (۲۶%) belonged to ambulance. Conclusion: Although the satisfaction rate of Qom pre-hospital emergency staff related to the performance of ambulance was low due to some shortcomings and deficiencies;however the overall rate of satisfaction from pre-hospital emergency care in Qom City was at a good and acceptable level.

Satisfaction, Emergency medical services, Pre-hospital emergency