Jalil Bagheri - Department of Management, Ardabil Branch, Islamic Azad University, Ardabil, Iran
Shahram Mirzaei Daryani - Department of Management, Ardabil Branch, Islamic Azad University, Ardabil, Iran
Farzad Sattari Ardabili - Department of Management, Ardabil Branch, Islamic Azad University, Ardabil, Iran
Majid Ahmadlou - Department of Management, Ardabil Branch, Islamic Azad University, Ardabil, Iran
Behnam Azadi - Department of Management, Ardabil Branch, Islamic Azad University, Ardabil, Iran

The purpose of this study is to provide general management skills for the hierarchy of managers in Iranian Tejarat Bank to identify, assess, prioritize, and enhance the required general skills. The present research is an inductive, cross-sectional case study with a mixed-methods design. Data were collected using document analysis, interviews, and questionnaires in two steps: stratified sampling in the first phase, including ۶۳ subjects, and random sampling in the second step, including ۲۲۲۰ subjects. The questionnaire has been included from items achieved from interviews in the first step. After data collection, exploratory factor analysis and t-test were used, and the Friedman test was used to rank the components and indicators. The results indicated that five skills are necessary for all three managerial positions: behavioral, interaction, personal, leadership, and managerial skills. Also, there are significant differences in the priority of skills in three levels. The highest-ranked skills for top, middle and first-line management were self-management, teamwork, and judgment. The results are useful to empower bank managers based on the most needed skills.

General management skills, Self-management skill, Teamwork skill, Judgment skill