A Keshtkaran - Associate Professor, School of Medical Information and Administration, Shiraz University of Medical Sciences, Shiraz, Iran
F Ahmadzadeh - Instructor, Medical Records Department, School of Medical Information and Administration, Shiraz University of Medical Sciences, Shiraz, Iran
H Panahiyan - M.Sc. of Management, Dastgheib Hospital, Shiraz, Iran

Background & Aims: Nowadays, new attitudes of clients, patients and students toward the quality of health care services, have led to unifying different systems in educational centers, which has been recognized as quality management system. The ISO standard series have created systems that integrate intra and inter organization processes to improve the quality of health services. The aim of the present study was to evaluate the role of implementation of ISO ۹۰۰۱:۲۰۰۰ on the improvement of the performance of Medical Records Department in Shiraz Namazi hospital during ۲۰۰۳-۲۰۰۵. Methods: In This descriptive study, data were collected through two custom-designed checklists and two questionnaires filled by observing the process of activities and documentation and interviewing managers, staff and members of the quality management system committee. There was no sampling and data were analyzed by using descriptive statistics. Results: The implementation of ISO standards had led to the documentation of responsibilities and administrative guidelines, clarification of patients’ and staff’s rights and determination of indexes for evaluation of admission, filing and coding units. However, it had failed to improve educational processes. Conclusion: Although implementation of ISO۹۰۰۱:۲۰۰۰ has been successful at improving the physical environment, personnel, facilities and equipments of the department, promotion of statistics department , use of fire extinguishing system , Periodic control of coding and filing systems for continuous improvement of ISO standards should be considered.

Medical record department, ISO۹۰۰۱, Quality management system, International standard organization