E-SecQual: A New Approach for Measuring Quality of e-Security

While literature review indicates that ServQual has been widely used as an effective approach for measuring service quality and e-service quality, e-security as an importantdimension of e-quality in turn includes different sub-dimensions and the ServQual approach could be developed in order to measure e-security quality. In this paper, literature has been reviewed related to e-security dimensions and a new approach has been proposedfor measuring quality of e-security, entitled e-SecQual. An example has been presented toexplain how the proposed approach is applied.

Keywords:

e-Security , Customer , Dimension , Perception , Expectation , Gap , e-SecQual