Arash Shahin - Associate Professor, Department of Management, University of Isfahan, Isfahan, Iran

While literature review indicates that ServQual has been widely used as an effective approach for measuring service quality and e-service quality, e-security as an importantdimension of e-quality in turn includes different sub-dimensions and the ServQual approach could be developed in order to measure e-security quality. In this paper, literature has been reviewed related to e-security dimensions and a new approach has been proposedfor measuring quality of e-security, entitled e-SecQual. An example has been presented toexplain how the proposed approach is applied.

e-Security, Customer, Dimension, Perception, Expectation, Gap, e-SecQual