Seyyed AbdolHojjat Moghadas Nian - Tarbiat Modares University
Zeinab Sadat Serki - Payame Noor University

In the dynamic realm of the airline industry, optimizing cargo operationsemerges as a critical challenge, necessitating a strategic approach tomanagement. This research delves into the utilization of Key PerformanceIndicators (KPIs) as a fundamental tool for enhancing the efficiency,financial performance, customer satisfaction, safety, compliance, andsustainability of airline cargo operations. Employing a mixed-methodsapproach, the study combines quantitative analysis of cargo operationsdata with qualitative insights from industry experts, offering acomprehensive view of the strategic significance of KPIs. The findingsilluminate the pivotal role of specific KPIs in driving operationalimprovements, revealing that a strategic, data-driven approach to KPImanagement is essential for navigating the complexities of global cargologistics. This research not only bridges the gap between theoreticalframeworks and practical application but also sets a foundation for futureinvestigations into the evolving challenges within the airline cargoindustry. By highlighting the necessity of a comprehensive KPI-drivenmanagement strategy, the study provides a blueprint for cargo operationsdirectors seeking to optimize operations, enhance competitiveness, andmeet the increasing demands of global trade and environmentalsustainability. The insights from this study are poised to contributesignificantly to the discourse on performance measurement and strategicmanagement in the airline cargo sector, offering a guiding framework forfuture advancements.

Airline Cargo Operations, Key Performance Indicators, Operational Efficiency, Strategic Management, Sustainability