Seyyed AbdolHojjat MoghadasNia - Tarbiat Modares University
Fariba Arvin Nasab - Islamic Azad University, Tehran Branch, Center

In the highly competitive and dynamic airline industry, the strategic importance of training programs cannot be overstated. This study delves into the deployment of Key Performance Indicators (KPIs) within airline training initiatives, aiming to explore their impact on enhancing operational efficiency, safety standards, and customer satisfaction. Employing a mixed-methods research design, the investigation combines quantitative analysis of KPI-related data with qualitative insights from industry professionals to offer a comprehensive understanding of the strategic application of KPIs in training. Findings from the study underscore the critical role of aligning training programs with organizational goals, leveraging technological innovations, and adopting a data-driven approach to optimize training outcomes. Insights from case studies of leading airlines further illuminate the practical implications of a KPI-driven approach, highlighting its significance in achieving competitive advantage and long-term success. Comparative analysis reveals the necessity of adapting training strategies to diverse cultural and operational contexts, ensuring global applicability and effectiveness. This research contributes to the literature on training and development and airline management by providing empirical evidence of the benefits of integrating KPIs into training strategies, offering actionable recommendations for airline executives and HR professionals. Future research directions are proposed to expand the understanding of sustainable and technology-enhanced training practices in the airline industry.

Airline Industry, Training Programs, Key Performance Indicators, Operational Efficiency, Strategic Training