Zeinab Rohollahi - Student Research Committee, Qazvin University of Medical Sciences, Qazvin, Iran
Sakineh Moghaddam Zeabadi - Department of Medical Emergencies, School of School of Paramedicine Sciences, Social Determinants of Health Research Center, Research Institute for Prevention of Non-Communicable Diseases, Qazvin University of Medical Sciences, Qazvin, Iran
Seyedeh Zahra Hosseinigolafshani - department of critical care, nursing and midwifery faculty, Qazvin university of medical science ,Qazvin, Iran.

Background: With the high prevalence of chronic diseases such as chronic kidney disease (CKD) and consequently, the increasing number of hemodialysis (HD) patients, providing high-quality care has become a health concern in many countries. Therefore, the present study aimed to explore the concept of “qualified care” from HD patients’ and nurses’ points of view. Methods: This qualitative study was conducted using a content analysis approach. A total of ۴۸ patients and nurses in the HD wards were selected through purposive and snowball sampling methods. Sampling continued until data saturation. Finally, a total of ۵۴ interviews were conducted with the participants. The interviews were recorded with the participants’ permission and analyzed using Graneheim and Lundman approach. Results: In this study, ۱۶.۷% of the nurses were male, and their mean age was ۳۵.۴ ± ۷.۴۷ years. Moreover, ۵۰% of the HD patients were male, and their mean age was ۵۳.۱ ± ۸.۶ years. The results of the analysis of the interviews in response to the main question were classified into four main themes including (a) physical care, (b) psychological care, (c) ethical care, and (d) extensive skills and knowledge of the nurse. Conclusion: From the patients’ and nurses’ perspective, empathy and companionship in sessions, fulfilling daily needs, social support, and high-quality dialysis are the components of the concept of care. Therefore, these concepts should be considered in the care programs for HD patients designed by the healthcare team.

Chronic kidney disease, Hemodialysis, nursing care