Elham Talebbeydokhti - Graduated of International Business Management
Amir Talebbeydokhti - M.Eng in Industrial Management
Abbas Talebbeydokhti - Assistant Professor of Financial Management

The aim of present study is to evaluate the level of satisfaction in female employees at Yazd University from the quality of existing services and moves toward a small step in order toimproving these services. The results of evaluation the quality of services offered at Yazd University among 60 female employees, indicate that this university has obtained noachievement in any dimension of tangibles, reliability, responsiveness, assurance andempathy, and so, more attention for improving the quality of services at this university isnecessary.Also the results of ranking factors influencing staff satisfactionshowthe priority of the index for staff satisfaction (university staff knowledge and enough experience aboutproviding services).

Staff satisfaction, Service Quality, SERVQUAL Model, Fuzzy TOPSIS