Mohsen Fayyazi - Department of Industrial Engineering, Faculty of Engineering & Technical Islamic Azad University Branch Karaj Karaj, Iran
Majid Sabzeh Parvar - Department of Industrial Engineering, Faculty of Engineering & Technical Islamic Azad University Branch Karaj Karaj, Iran

This paper presents an overview of the organizational performance evaluation model based on balanced Score Card (BSC) and European Foundation for Quality Management (EFQM). Then, a combinedBSC/EFQM model is developed. The BSC served as a strategic management tool and the EFQM as a business excellence model to find weakness points. The combined model used to evaluate the performance of Iranian Offshore Oil Company that yielded some improvement alternatives.

Balanced scorecard, European Foundation for Quality Management, organization, strategy