RTY-Based Model for Organizational Performance Measurement

Publish Year: 1390
نوع سند: مقاله ژورنالی
زبان: English
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شناسه ملی سند علمی:

JR_IJIEPR-22-2_006

تاریخ نمایه سازی: 7 شهریور 1393

Abstract:

Six Sigma is a well- established approach to improve the capability of business processes in order to gain satisfaction of customers. The performance assessment of a given process is essential to some phases of six sigma methodology. So far, different indicators are used to demonstrate the performance of a process, while many organizations tend to report their organizational performance level. Unfortunately there have been few methods on calculating overall performance. This paper introduces a quantitative model that is formulated by focusing on process features. In addition, a number of numerical examples illustrate the performance of our proposed method in comparison to other methods.

Authors

Abbas Saghaei

Associate professor, Department of Industrial Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran,

Hoorieh Najafi

Msc student, Department of Industrial Engineering, Science and Research Branch, Islamic Azad university, Tehran, Iran,