Ting Tin Tin - lnformation Systems Engineering Research Group School of Computer Sciences Universiti Sains Malaysia
Vincent Khoo - lnformation Systems Engineering Research Group School of Computer Sciences Universiti Sains Malaysia

This paper analyses and com pares the performances of Business-to-Business e- Commerce data quality and service quality among the use of the 'Push' model, the 'Pull' model and the 'Push and Pull' model. As in other Business-to-Business standards and technologies, the RosettaNet's Partner lnterface Processes attempt to enhance the business document interchange efficiency, which is a critical success factor among the trading partners in the small and mediumsized industries. RosettaNet's original Partner lnterface Processes use the 'Push' model which suffers from data redundancy when the volume of business-to-business transaction increases. However, when the 'Pull' model is used, although it reduces data redundancy, it has a greater chance of not getting the latest updates. It is then argued that if the 'Push' and 'Pull' models are combined, the resulting model would further enhance the overall business- to-business trade document interchange performance with improved data quality and greater personalizability, especially among the smaller non-Electronics industries.

'Push' model, 'Pull' model, RosettaNet Partner lnterface Processes, 'Push and Pull' model, Data and Service Quality