Human Metrics Affecting Supply Chain Performance: AnEmpirical Study of Indian Manufacturing Organizations

The manufacturing organizations today are having a competition ofsupply chain versus supply chain. Existing research work fails torelate human metrics with supply chain performance. The authorsintend to empirically assess the effects of human metrics on supplychain performance in the context of Indian manufacturingorganizations. A rigorous literature review has identified 12variables. The variables are individually measured and later onreduced in number by factor analysis. As a pilot study, primary data iscollected from 100 manufacturing organizations by means of aquestionnaire, both offline and online, which is administered acrossIndia and a scale is developed. t-test and factor analysis resulted in 3factors related to human metrics. The outcomes of the research workprovide valuable implications for the Indian manufacturingorganizations to understand the factors affecting supply chainperformance.

Keywords:

Supply Chain Management , Supply Chain performance , Human Metrics , Manufacturing