s.n Low - School of Mechanical Engineering, Universiti Sains Malaysia
s.k Kamaruddin - School of Mechanical Engineering, Universiti Sains Malaysia
i.a Azid - School of Mechanical Engineering, Universiti Sains Malaysia

The decision making on selection of improvement solutions was one of the obstacles hampering thesuccess of process improvement. This paper presents the House of Improvement (HOI) model as aguideline to link decision criteria for the prioritisation of improvement solutions. Three phases in the HOIare applied to facilitate selection and to ensure that suitable and value-added solutions are chosen. Eachphase includes procedures for identifying, evaluating, and analysing the elements by establishing arelationship matrix. The reliability of each relationship matrix will be tested in order to proceed to the nextphase. The adopted matrices in the HOI serve as decision-making tools for analysing potential and criticalproblems in the production line, evaluating possible effects of the critical problems, and innovating on thenecessary actions for the solution. Using a real-life case study, this paper demonstrates the applicabilityand suitability of the HOI model in providing prioritised solutions for production problems experienced bysmall and medium enterprises

Solution PrioritisationContinuous Process ImprovementDecisionMaking AnalysisReliability TestLinkage Decision Criteria