Exploring trust in knowledge management systems

The aim of this study is to shed light on the role of trust in the knowledge management systems (KMS) in organizations as well as find and exploring the trust drivers that leads the KMS to achieve goals. In this paper, first, the drivers which encourage the organization to trust in a KMS is examined and, second, a framework for evaluating users’ trust in KMS is introduced so companies can use this model to improve users trust in KMS and consequently improve users’ behavior related to trust in KMS. Findings of this study clarify the relationship between trust and technology acceptance model (TAM) as well as perceived security and perceived compatibility of the KMS. These indicators overall form trust-building structure and it can be used for improving users’ trust in KMS

Keywords:

Knowledge management system , KMS , trust , TAM , perceived security , perceived compatibility