A method for human driven knowledge acquisition (case study in a petrochemical company)

In this paper, techniques of human driven knowledge acquisition are briefly discussed and compared ,then a case study of implementing knowledge acquisition(KA) in an Iranian petrochemical company is explained. In this project we've used a combination of KA techniques including semi structured interview, revised teach-back, commentary, laddering , repertory grid techniques in order to elicit both tacit and explicit knowledge of experts. This method is applicable in different kinds of industries with different branches in design engineering.

Keywords:

knowledge management , knowledge acquisition techniques , knowledge engineering , design knowledge , knowledge acquisition methods