Arezou Pourmirza - Tarbiat modares University (TMU), Faculty of Engineering, Department of Industrial Engineering Tehran
Mohammad T.Hamidi beheshti - Tarbiat modares University (TMU), Faculty of Engineering, Department of Industrial Engineering Computer Engineering Tehran

In the world of banking the development in information technology has had an enormous effect on development of more flexible payament methods and more-user friendly banking services. Internet banking services is one of the latest methods of transaction technology, and diffusion of these services by financial institutions is expected to result in a more efficient banking system. These services offer institutions a highly efficient delivery channel through which customers banking requirements can be delivered more conveniently and economically.

Internet , banking , customer , adoption Iran