Evaluation of performance of Children's and Young Adults libraries in Iran based on the European Foundation Quality Management (EFQM)
Publish place: International Conference on Modern Research`s in Management, Economics and Accounting
Publish Year: 1394
نوع سند: مقاله کنفرانسی
زبان: English
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شناسه ملی سند علمی:
MRMEA01_216
تاریخ نمایه سازی: 30 بهمن 1394
Abstract:
This paper’s aim was the evaluation of service quality based on European Foundation Quality Management (EFQM) in Children's and Young Adults libraries in Iran.The study is survey-analytic design and documentary studies, analysis and EFQM were used as combined method. This study is Mixed Method. It is also applied in terms of research nature. The study population was policy makers and top managers of the Institute for the Intellectual Development of Children and Young Adults. The results showed that based on European Foundation Quality Management (EFQM), the Center Institute for the Intellectual Development of Children and Young Adults achieved score 278.15 of total 1000 scores.
Keywords:
Organizational excellence Model (EFQM) , European Foundation for Quality Management , Children and Yung adults' libraries. Library
Authors
Mina Zaker Shahrak
PhD of Knowledge & Information Science, Head of Research and Development in Kanoon (Institute for Intellectual Development of Children & Young Adults Libraries), Tehran , Iran
Roya Pournaghi
Assistant professor of Iranian Research Institute for Information Science & Technology, PhD of Library and Information Science ,Active Member of Young Researchers and Elites Club
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