Matina Ghasemi - Faculty of Tourism and Hospitality Management, Eastern Mediterranean University, Famagusta,TRNC(Turkish Republic North Cyprus)
Hadis Pooyanmehr - Master's degree in geography and planning tourism,Islamic Azad University Central Tehran,andLecturer of Payam Noor University in Ahvaz

This study was conducted to demonstrate relation between tour leaders emotional intelligent and their service recovery performance. A quantitative research through distributing questionnaireswas performed to show the mentioned relation in five star hotels in Iran. Self-awareness, Self-management, Social awareness and Relationship management were used for measuring their emotional intelligent and finally show its relation with service recovery performance

Emotional Intelligent (EI), Tour Leader, Service Recovery Performance SRP, Tourism