Knowledge Management Monitoring and Evaluation for Development via Asian Productivity Organization (APO) Framework (Case Study: One of regional Electrical Companies)

Knowledge Management nowadays is largely implemented in every organization and oftenmentioned in publications, but little shows about the relation with the organizationperformance itself. KM in mentioned company has been started in 2014, and a team consist oftop managers and operational personnel are active in implementing knowledge managementtechniques. Some KM initiatives were born by the team. But some sample conditions showotherwise. This study helps to explain the use of KM assessment and the important factors tobe improved in relation with the organization performance. This study utilizes APO‟sapproach in assessing the organization KM maturity level through qualitative survey.Analysis of this research shows the different maturity level for category in the organizationand. Results show that technology category has the most score and is a significant base forimproving other categories according to APO model.

Keywords:

Knowledge management , Improvement , Evaluation , Maturity , APO