An examination of the mediating role of knowledge management processes on the relationship between organizational factors and organizational performance

The purpose of this study was to survey the mediating role of knowledge management processes on the relationship between organizational factors and organizational performance in the Iranian public banks. In addition, in this research the relationships among organizational factors, knowledge management processes, and organizational performance were investigated. In this paper four research questions and 25 hypotheses were examined. The unit of analysis was the supervisory department of the Iranian public banks‟ branches. A questionnaire was used as the main instrument in gathering data, and a total of 229 respondents were involved in the survey. As an analytical method, Structural Equation Modeling (SEM) was selected using Amos 16.0 version. The most important contributions of this research were their empirical demonstration of how knowledge management processes directly and indirectly had influenced organizational performance. The results of the overall structural model showed that the IT support, leadership and collaboration had the highest contributions toward the prediction of organizational performance respectively.

Keywords:

Organizational factors , knowledge management processes , organizational performance