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A novel hybrid approach based on QFD-TOPSIS method for supplier selection in IT Area (Case Study: A Private Bank in Iran)

عنوان مقاله: A novel hybrid approach based on QFD-TOPSIS method for supplier selection in IT Area (Case Study: A Private Bank in Iran)
شناسه ملی مقاله: IIEC13_162
منتشر شده در سیزدهمین کنفرانس بین المللی مهندسی صنایع در سال 1395
مشخصات نویسندگان مقاله:

Neda Zendehdel Nobari - M.S Student, Department of Industrial Engineering, Faculty of Engineering, Kharazmi University, Tehran, Iran
Mohammad Ali Sobhanallahi - Ph.D., Department of Industrial Engineering, Faculty of Engineering, Kharazmi University, Tehran, Iran
Seyed Hamid Reza Pasandideh - Ph.D., Department of Industrial Engineering, Faculty of Engineering, Kharazmi University, Tehran, Iran

خلاصه مقاله:
An accurate selection of suppliers in the informationtechnology supply chains of the service-based companieslike banks has significant effects on chain flexibility andbusiness continuity plan. In this paper, in order to contributeto the selection of suppliers in these firms, a novel MultipleCriteria Decision Making method by using a hybridQFD-TOPSIS solution is suggested. The objectives of theproposed method are both finding the most related criteriaand presenting an optimized solution to the supplierselection problem. The greatest contributions of this methodare closing the opinions of employers to the technicalrequirements of information technology supplierqualifications in banks and also finding the best supplier bycalculating the nearest distance to the ideal and the farthestone to the negative-ideal solution. Finally, a sensitivityanalysis is designed to find the most sensitive sub-criteria.That is the results of ranking alter if sensitive sub-criteriachange.

کلمات کلیدی:
Multiple Criteria Decision Making, Quality Function Deployment, TOPSIS, Banking, Supply Chain and Information Technology

صفحه اختصاصی مقاله و دریافت فایل کامل: https://civilica.com/doc/648599/