Identifying and Explaining Effective Indicators for World Class Universities

World-Class Universities (WCU) commonly recognized as global research universities or flagship universities are essential in developing a nation’s potential for development in the global knowledge economy. The development of WCUs is high on the policy agenda of various stakeholders across the globe in the past decades. Increasing number of nations, regions and higher education institutions, in both developed and developing countries recognize their indispensable roles in economic, social and cultural development respectively. The purpose of this research is to review the performance of universities with the components of the world class university, which University Technology Malaysia is studied as a case study. This research is quantitative and descriptive. The research instrument is questionnaire and defined indicators by fuzzy TOPSIS technique have been analyzed. The indicators have been classified based on the components proposed by Schoenberger which includes: quality, flexibility, innovation, responding time, resources, student services, services after graduation. The statistical population of this research is the faculty members of the University Technology Malaysia. The sample size is 300 according to the Cochran formula. The stratified random sampling method because of the diversity of the colleges was used The results of the research shows that, in order to reach the world class university the quality, flexibility and innovation are the priority issues that require the more attention of universities.

Keywords:

World Class Management , World Class Universities , Performance Indicators , Fuzzy TOPSIS