Evaluating the Performance of Isa Ibn Maryam Hospital, in Isfahan University of Medical Sciences based on Quality Nanagement Indicators with a 360 Degree Feedback Approach

Background: Medical diagnostic laboratories and accuracy and precision oflaboratory test results play a decisive role in improving services delivery topatients. Therefore, special attention to the quality of medical health servicesactivities appears to be essential. This study aimed to evaluate the performance oflaboratory of Isa ibn Maryam hospital of Esfahan due to the concept of qualitymanagement and carried out by using a 360 degree feedback approach.Methods: The current paper is a cross-sectional study which was conducted in Isaibn Maryam hospital in Isfahan University of Medical Sciences. Simple randomsampling is used and totally 42 patients and hospital staff (laboratory customers)were selected. The data collection tool was a self-made questionnaire and datawere analyzed using Microsoft Excell 2010.Results: Based on the findings, the highest mean score of evaluating performancewas related to pediatric department with a score of 5/50 and the lowest mean wasrelated to hygiene and the infection control unit was with a score of 5/42.Conclusion: The most important flaws in each performance evaluation system arepersonal taste orientation and applying personal views. Thus, it may be possible tominimize the deployment of personal opinion in evaluations by using a 360 degreefeedback approach.

Keywords:

Laboratory , Performance Evaluation , 360 Degree Feedback