H Izadbakhsh - department of industrial engineering tarbiat moallem university tehran iran
R ramezani kalshami - M.Sc student in management of Information technology payame noor university tehran iran
M Kassiri - M.Sc student in management of Information technology payame noor university tehran iran

With the help of new concepts and new technologies , e-learning is quickly becoming an appealing alternative to face-to-face seminars in the area of advanced training . Their cost effectiveness and worklace-integrated structure offer companies and industrial section an adequate platform for training their employees and gives a good opportunity to students to study . however , this revolution cannot properly take place without its share of concerns. Although there are a great number of web -based courses available , all web-based courses are not favored with the same quality . thus, the issue of quality turns into a point of concern for companies and students of the e-learning experience. Quality function deployment (QFD) is a desing method which ensures the requirements and competitive in a global economy.

e-learning, quality function deployment , house of quality , voice of customer , customers needs